| 000 | 00392nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 170224s9999 xx 000 0 und d | ||
| 245 | _aIllegitimate Customer Complaining Behavior in Hospitality Service Encounters: A Frontline Employee Perspective | ||
| 260 | _bJournal of Hospitality & Tourism Research | ||
| 260 | _cSeptember | ||
| 300 | _a40: | ||
| 500 | _aSeptember | ||
| 650 | _xTourism. | ||
| 999 |
_c315607 _d315607 |
||