000			00650nam a2200241Ia 4500
008			180523s9999 xx 000 0 und d
020			_a81-900019-8-1
050			_aMAIN HF 5415.5
050			_b.B38 2003
100			_aBatra, Promod.
245		0	_aSimple ways to make your customers happy /
245		0	_cPromod Batra, Vijay Batra.
260			_aNew Delhi :
260			_bThink Inc.,
260			_c2003
300			_a29 pages :
300			_billustrations ;
300			_c22 cm.
650			_aConsumer satisfaction.
650			_aCustomer services.
650			_xCustomer relations -- Management.
650			_xSuccess in business.
999			_c357086 _d357086