000			00637nam a2200217Ia 4500
008			180523s9999 xx 000 0 und d
020			_a0-7382-0803-5
050			_aMAIN HF 5415.5
050			_b.S64 2002
100			_aSpector, Robert.
245		0	_aAnytime, anywhere :
245		0	_b how the best bricks-and-clicks businesses deliver seamless service to their customers /
245		0	_cRobert Spector.
260			_aCambridge :
260			_bPerseus Publishing,
260			_c2002
300			_a293 pages ;
300			_c21 cm.
500			_aIncludes bibliographical references and index.
650			_aCustomer services.
999			_c357089 _d357089