000			00678nam a2200241Ia 4500
008			180523s9999 xx 000 0 und d
020			_a981-261-808-2
050			_aMAIN HF 5415.527
050			_b.P47 2005
100			_aPeppers, Don.
245		0	_aReturn on customer :
245		0	_bcreating maximum value from your scarcest resource /
245		0	_cDon Peppers, Martha Rogers.
260			_aSingapore :
260			_bMarshall Cavendish,
260			_c2005
300			_a304 pages :
300			_c23 cm.
500			_aIncludes index.
650			_aCustomer equity -- Management.
650			_aCustomer loyalty.
650			_xCustomer relations -- Management.
999			_c357092 _d357092