000			00557nam a2200157Ia 4500
008			181023s9999 xx 000 0 und d
020			_a9780814436615
100			_aPage, Susan.
245			_cSusan Page.-- _aThe power of business process improvement : _b10 simple steps to increase effectiveness, efficiency, and adaptibility /
250			_a2nd ed
260			_aUSA : _bAmacom _c2016
300			_axiv, 370 pages.
500			_aIncludes bibliographic references and index.
650			_aOrganizational effectiveness.
650			_aWorkflow -- management.
999			_c359345 _d359345