000			00603nam a2200205Ia 4500
008			140321s9999 xx 000 0 und d
020			_a9788126149704
050			_aTX 911.3.M27 _b.R137 2013
100			_aRajpal, Nandini
245			_aGreat service management / _cNandini Rajpal.
250			_a1st ed.
260			_aNew Delhi : _bAnmol Publications Pvt. Ltd., _cc2013.
300			_a248 p. : _c22 cm.
500			_aIncludes bibliographical references and index.
521			_aTOU
650			_aHotel management.
650			_aHotels _xCustomer services.
942			_kFOR _cBK
999			_c48506 _d48506