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  2. Details for: Integration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction
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Integration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction Ho, Li-Hsing; Peng, Tien-Fu; Feng, Shu-Yun; Yen, Tieh-Min

Material type: TextTextPublication details: 2016Description: Book title: Information technology management--Acession number C20746; pages 149-157Subject(s):
  • IT MANAGEMENT
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Integration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction

APA

(2016). Integration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction. : .

Chicago

2016. Integration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction. : .

Harvard

(2016). Integration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction. : .

MLA

Integration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction. : . 2016.

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