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	1.	Image from Google Jackets	Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by Denove, Chris Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Portpolio , c2006 Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .D413 2006. Place hold Save to lists Add to cart (remove)
	2.	Image from Google Jackets	The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. by Fornell, Claes Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Palgrave Macmillan, c2007 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .F67 2007. Place hold Save to lists Add to cart (remove)
	3.	Image from Google Jackets	The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. by Mooney, Kelly Bergheim, Laura, 1962- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2002 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .M66 2002. Place hold Save to lists Add to cart (remove)
	4.	Image from Google Jackets	The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Laughlin, Sara by Laughlin, Sara, 1949- Wilson, Ray W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2008 Online resources: Table of contents only Availability: Items available for loan: College Library (2)Call number: Z 678 .L374 2008, ... Place hold Save to lists Add to cart (remove)
	5.	Image from Google Jackets	Managing customer value : creating quality and service that customers can see / Bradley T. Gale. by Bradley Gale T Material type: Text; Format: print Publication details: USA : Macmillan Inc., 1994 Availability: Items available for loan: College Library (1)Call number: HF 5415.157 .G34 1994. Place hold Save to lists Add to cart (remove)
	6.	Image from Google Jackets	The solution-centric organization. Keith M. Eades by Eades, Keith M Kear, Robert E Material type: Text; Format: print Publication details: New York : McGraw-Hill Publishing Inc, 2006 Availability: Items available for loan: College Library (1)Call number: HF 5438.25 .Ea23 2006. Place hold Save to lists Add to cart (remove)
	7.	Image from Google Jackets	Relationship marketing : perspectives, dimensions and contexts. / Tracy Harwood by Harwood, Tracy Garr, Tony Broderick, Anne Material type: Text; Format: print Publication details: London : McGraw-Hill, 2008 Availability: Items available for loan: College Library (1)Call number: HF 5415.55 .H266 2008. Place hold Save to lists Add to cart (remove)
	8.	Image from Google Jackets	When customers think we dont' care./ Richard W. Buchanan. by Buchanan, Richard W Edition: 3rd ed. Material type: Text; Format: print Publication details: Australia : McGraw Hill, 2008 Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .B83 2008. Place hold Save to lists Add to cart (remove)
	9.	Image from Google Jackets	Now... build a great business! : 7 ways to maximize your profits in any market / Mark Thompson and Brian Tracy. by Thompson, Mark Tracy, Brian Edition: 1st edition. Material type: Text; Format: print Publication details: New York : AMACOM Books, 2011 Availability: Items available for loan: College Library (1)Call number: HD 57.7 .T46734 2011. Place hold Save to lists Add to cart (remove)
	10.	Image from Google Jackets	Instant repeat business. / by Sugars, Bradley J Material type: Text; Format: print Publication details: New York : McGraw-Hill, 2006 Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .Su84 2006. Place hold Save to lists Add to cart (remove)
	11.	Image from Google Jackets	Level of customer satisfaction on the quality of service in Kat's cafe / Ma. Celina C. Villaroman. by Villaroman, Ma. Celina C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Philippines, Las Piñas City : Southville International School and Colleges, c2014 Availability: Items available for reference: College Library: Not for loan (1)Call number: HF 5415.335 .V722 2014. Save to lists Add to cart (remove)
	12.	Image from Google Jackets	You are what you choose: the habits of mind that really determine how we make decisions / Scott de Marchi and James T. Hamilton. by De Marchi, Scott Material type: Text; Format: print ; Literary form: Not fiction Publication details: USA : Penguin Group, 2009 Availability: Items available for loan: Stonyhurst Southville International School (Batangas) (1)Call number: HF5415.32 .D43 2009. Place hold Save to lists Add to cart (remove)
	13.	Image from Google Jackets	The new rules of retail : competing in the world's toughest marketplace / Robin Lewis and Michael Dart. by Lewis, Robin, 1940- Dart, Michael Edition: 2nd edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: NY : St. Martin's Press, 2014 Availability: Items available for loan: College Library (1)Call number: HF 5429 .L485 2014. Place hold Save to lists Add to cart (remove)
	14.	Image from Google Jackets	Simple ways to make your customers happy / Promod Batra, Vijay Batra. by Batra, Promod Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : ; Think Inc., ; 2003 Availability: Items available for loan: South Mansfield College (1)Call number: MAIN HF 5415.5 .B38 2003. Place hold Save to lists Add to cart (remove)
	15.	Image from Google Jackets	The power of moments : why certain experiences have extraordinary impact / by Chip Heath and Dan Heath. by Heath, Chip Heath, Dan Title Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : ; Simon & Schuster, ; 2017 Availability: Items available for loan: Stonyhurst Southville International School (Malarayat) (1)Call number: SHS 128.4 H437 2017. Place hold Save to lists Add to cart (remove)
	16.	Image from Google Jackets	Customer service marketing : managing the customer experience / Edwin N. Torres and Tingting Zhang. by Torres, Edwin N [author.] Zhang, Tingting [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : Routledge, 2023 Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .T67 2023. Place hold Save to lists Add to cart (remove)

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