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	1.	Image from Google Jackets	Connecting with your customers. / by Harvard Business School Series: The results-driven manager series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2006 Online resources: Table of contents only Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.5 .C658 2006. Place hold Save to lists Add to cart (remove)
	2.	Image from Google Jackets	Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by Denove, Chris Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Portpolio , c2006 Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .D413 2006. Place hold Save to lists Add to cart (remove)
	3.	Image from Google Jackets	The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. by Fornell, Claes Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Palgrave Macmillan, c2007 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .F67 2007. Place hold Save to lists Add to cart (remove)
	4.	Image from Google Jackets	Strategic customer care : An evolutionary approch to increasing customer value and profitability / by Brown, Stanley A Material type: Text; Format: print Publication details: Etobicoke, Ontario : John Wiley & Sons, Inc. Canada Limited, 1999 Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.55 .B76 1999. Place hold Save to lists Add to cart (remove)
	5.	Image from Google Jackets	The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. by Mooney, Kelly Bergheim, Laura, 1962- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2002 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .M66 2002. Place hold Save to lists Add to cart (remove)
	6.	Image from Google Jackets	Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee. by Gee, Val Gee, Jeff Edition: Completely rev. and expanded. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2009 Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .G44 2009. Place hold Save to lists Add to cart (remove)
	7.	Image from Google Jackets	Human relations in business : developing interpersonal and leadership skills / Michael G. Aamodt. by Aamodt, Michael G Material type: Text; Format: print Publication details: Singapore : Thomson Learning, 2001 Availability: Items available for loan: College Library (1)Call number: HF 5548.8 .Aa112 2001. Place hold Save to lists Add to cart (remove)
	8.	Image from Google Jackets	Customer relationship management : creating competitive advantage through win relationship strategies / Kaj Storbacka. by Storbacka, Kaj Material type: Text; Format: print Publication details: Singapore : McGraw-Hill, 2002 Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .St74 2002. Place hold Save to lists Add to cart (remove)
	9.	Image from Google Jackets	Customers that count : how to build living relationship w/ your most valuable customer / Tony Cram. by Cram, Tony Material type: Text; Format: print Publication details: Great Britain : Pearson Education Limited, 2001 Availability: Items available for loan: College Library (1)Call number: HF 5415.157 .C889 2001. Place hold Save to lists Add to cart (remove)
	10.	Image from Google Jackets	The management of sales and customer relations / edited by Bob Hartley and Michael W. Starkey. Material type: Text; Format: print Publication details: United Kingdom : Antony Rowe Ltd., 1998 Availability: Items available for loan: College Library (1)Call number: HF 5438.4 .M266 1998. Place hold Save to lists Add to cart (remove)
	11.	Image from Google Jackets	The Complete idiot's guide to great customer service / Ron Karr and Don Blohowiak. by Karr, Ron Blohowiak, Don Material type: Text; Format: print Publication details: New York : Macmillan, 1997 Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .K37 1997. Place hold Save to lists Add to cart (remove)
	12.	Image from Google Jackets	Managing customers as investments: the strategic value of customers in the long run. / Sunil Gupta by Gupta, Sunil Lehmann, Donald R Material type: Text; Format: print Publication details: United States : Wharton School Publishing, 2005 Availability: Items available for loan: College Library (1)Call number: HF 5415.55 .G959 2005. Place hold Save to lists Add to cart (remove)
	13.	Image from Google Jackets	Manual for Call Center Agent / Teresita A. Aureus by Aureus, Teresita A Suarez, Cecilia A Material type: Text; Format: print Publication details: Quezon City, Philippines : C&E Publishing, Inc, 2005 Availability: Items available for loan: College Library (2)Call number: HF 5415.5 .Au927 2005, ... Place hold Save to lists Add to cart (remove)
	14.	Image from Google Jackets	The social media MBA : your competitive edge in social media strategy development & delivery / Christer Holloman ; co-authors, Eb Adeyeri ... [et al.]. by Holloman, Chister Material type: Text; Format: print Publication details: Chichester, West Sussex, U.K. ; Hoboken, N.J : Wiley, 2012 Availability: Items available for loan: College Library (1)Call number: HD 30.2 .H645 2012. Place hold Save to lists Add to cart (remove)
	15.	Image from Google Jackets	Relationship selling. Mark W. Johnston by Johnston, Mark W Marshall, Greg W Edition: 2nd ed. Material type: Text; Format: print Publication details: U.S.A : McGraw-Hill Irwin, 2008 Availability: Items available for loan: College Library (1)Call number: HF 5438.25 .J635 2008. Place hold Save to lists Add to cart (remove)
	16.	Image from Google Jackets	Customer service in the tourism industry / Lee Perlitz. by Perlitz, Lee Series: The travel handbook series Material type: Text; Format: print Publication details: Australia : Pearson Education Ltd, 2002 Availability: Items available for loan: College Library (1)Call number: TX 911.3.C8 .P451 2002. Place hold Save to lists Add to cart (remove)
	17.	Image from Google Jackets	Relationship marketing : perspectives, dimensions and contexts. / Tracy Harwood by Harwood, Tracy Garr, Tony Broderick, Anne Material type: Text; Format: print Publication details: London : McGraw-Hill, 2008 Availability: Items available for loan: College Library (1)Call number: HF 5415.55 .H266 2008. Place hold Save to lists Add to cart (remove)
	18.	Image from Google Jackets	Creating do-it-yourself customers : how great customer experiences build great companies / Peter C. Honebein by Honebein, Peter C Cammarano, Roy F Material type: Text; Format: print Publication details: Australia : Texere, 2005 Availability: Items available for loan: College Library (1)Call number: TX 335 .H5525 2005. Place hold Save to lists Add to cart (remove)
	19.	Image from Google Jackets	Marketing myopia / Theodore Levitt. by Levitt, Theodore Series: Harvard Business Review Classics Material type: Text; Format: print Publication details: Boston, MA : Harvard Business Press, 2008 Availability: Items available for loan: College Library (1)Call number: HF 5415 .L4832 2008. Place hold Save to lists Add to cart (remove)
	20.	Image from Google Jackets	When customers think we dont' care./ Richard W. Buchanan. by Buchanan, Richard W Edition: 3rd ed. Material type: Text; Format: print Publication details: Australia : McGraw Hill, 2008 Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .B83 2008. Place hold Save to lists Add to cart (remove)

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