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  2. Details for: Process and outcome interdependency in frontline service encounters /
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Process and outcome interdependency in frontline service encounters / Zhenfeng Ma ... [et al.].

By:
  • Ma, Zhenfeng
Material type: TextTextSeries: Journal of MarketingPublication details: c2011.Description: 75 : 3, page 83Subject(s):
  • Dyadic interdependency
  • Frontline service encounters
  • Interpersonal complementarily
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Item type Current library Status Barcode
Periodicals Periodicals College Library Available S0215

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Process and outcome interdependency in frontline service encounters /

APA

Ma Z., . (2011). Process and outcome interdependency in frontline service encounters. : .

Chicago

Ma Zhenfeng, . 2011. Process and outcome interdependency in frontline service encounters. : .

Harvard

Ma Z., . (2011). Process and outcome interdependency in frontline service encounters. : .

MLA

Ma Zhenfeng, . Process and outcome interdependency in frontline service encounters. : . 2011.

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